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Marketing Features in Salesforce.com Winter 10

Adobe Experience Cloud Blog

Once again Salesforce.com has delivered a great set of new features for Marketers in the Winter 10 release. The first, Campaign Summaries, allows users to summarize information for any fields you create so can view campaign results without leaving the campaign module.

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SetLogik Offers B2B Marketers a Real Marketing Database

Customer Experience Matrix

I originally saw SetLogik as a tool to associate marketing leads with sales opportunities, even when they are not connected directly within Salesforce.com. This has been sadly lacking in most B2B marketing automation systems, which supplement the Salesforce.com database with barely-extensible lead profiles and contact histories.

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KXEN Packages Automated Predictive Models within Salesforce Apps

Customer Experience Matrix

As I mentioned in my Marketing Automation Beer Goggles post, KXEN introduced a free lead scoring app for Salesforce.com users at Dreamforce. The variables will include all standard and custom fields on the lead object, which isn’t too bad except that there might be useful data on related objects such as activity details.

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Salesforce.com Best Practices: Thought Leadership with David Taber, Author of Salesforce.com Secrets of Success

Adobe Experience Cloud Blog

David is the author of the new Prentice-Hall book, " Salesforce.com Secrets of Success ," which covers the people, policy, and process issues surrounding effective CRM solutions. Here are examples of meaningful measures that you should bake into your salesforce.com data collection and analytics: Time to "first touch" of a lead.

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Optify Lets Agencies Provide Small Business with Marketing Automation, Distributed Marketing, and Sales Enablement

Customer Experience Matrix

Landing pages can be attached to an auto-responder email, while standard fields on forms are automatically mapped to Salesforce.com. Users can create lists and segments based on all contact properties, activities, email history, and custom fields. CRM integration is currently limited to sending data to Salesforce.com.

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5 Ways to Improve CRM Adoption

InsightSquared

They’ll let you know about the things that suck, like awkwardly placed validation rules or inconvenient bottlenecks. You can use a combination of field requirements (use wisely!) and validation rules to ensure you’re getting the info you need and that it’s in the right format. Sometimes, though, you have to talk to people.

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Active Conversion Offers Strong Lead Management and Leaves Out the Rest

Customer Experience Matrix

From your perspective as a marketer, having more combinations available makes it more that someone will field a configuration closely tailored to your needs. ActiveConversion assumes that other attributes will be stored in the external email system or Salesforce.com, and any selections using those attributes will be done in those systems.