Five Lessons From the Web 2.0 Summit
Paul Gillin
DECEMBER 1, 2010
I had a chance to attend the recent Web 2.0 Make Marketing a Service to Customers - I didn’t write down who said this, but the comment stuck with me long after the conference was over. Service had little to do with it. How can you use a mobile app to provide service to the customer? This year’s Web 2.0
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