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How Customer Service can Devastate Your Social Media Plans

Convince & Convert

Peter has recently had two excellent customer service experiences, both of them – perhaps surprisingly – were with Google. ” His expectations were admittedly low, but by blowing him out of the water with fast, helpful service, Google maintained a customer and gained his undying loyalty. Richard Branson.

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Add For Immediate Release to your podcast queue

Biznology

A couple Sundays ago I met up with Joseph Thornley , Lynette Young , and Shel Holtz on video Skype to record episode 15 of Shel’s industry-trusted and industry-respected PR podcast, For Immediate Release , AKA the FIR Podcast. So, it was an honor to be included. Will this help or hinder the growth of the category?

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15 Podcast Tools to Take Your Show from Good to Great in 2019

Hubspot

Of course, in order to build a successful podcast, you need the right tools and services at your disposal. Let's review the top podcast tools and services to level up your podcasting game. With Skype, you can record video and audio right in the program. Skype is a great option for podcasters because it's free and easy to use.

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5 B2B Content Strategies that Make the Customer the Star of the Story

Content Standard

But many companies in the B2B space simply want to help other businesses succeed. When business leaders want proof that another company can make their own more successful, they want evidence of how it’s done. Skype has been a long-time devotee to building a brand story through client success. Salesforce.

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Top seven chatbot platforms and tools available

ClickZ

Areas where chatbots can be used – Sales inquiries, pre-sales support, post-sales support, self-service knowledge, customer support, self-help/self-service, shopping assistance, training and education, and lots more on a 24/7 basis. chat tool helps ensure your customers get instant and personalized service. Product USP.

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How Scotts Uses Social Media for Maximum Customer Support

Convince & Convert

Beth Dockins , Director of Customer Service for Scott’s Miracle-Gro , joins the Social Pros Podcast this week to discuss Scotts approach to social media customer service, social media “tribes”, and how the Scotts brand has evolved to becoming an informational and educational company for lawn and garden owners.

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How to Work with Influencers: The Ultimate Guide

Hubspot

Here’s an even tougher question: How much of that content do you genuinely trust -- especially when it comes to an investment in a product or a service? 1) Gifting Goods and Services. It’s important to note, however, that gifting goods and services doesn’t guarantee exposure. It’s tough to put a number on that, isn’t it?

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