Paul Gillin

article thumbnail

Research Finds Expanded Marketing Role Correlates With Business Results

Paul Gillin

At the risk of beating a dead horse, here’s further evidence that IT organizations need to take a more active role in supporting social business. basically, they’re assuming a more central role in business strategy. You can see a 28-slide summary of the top findings here. That’s a good thing, right?

article thumbnail

How Will Computers Serve Us in 2020?

Paul Gillin

Live-blogging from the IBM Watson University Symposium at Harvard Business School and MIT Sloan School of Management. . Spector : We’re looking to attack everything that breaks down barriers to communication. We want to break down those barriers while also preserving property rights. Moderator: Andrew McAfee – MIT Sloan, CDB.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Social CIO: Texas Health Builds a Knowledge Engine

Paul Gillin

The series is underwritten by IBM Midsize Business , but the content is entirely my own. The employee-focused social network is changing the way the business operates. People are forming relationships with others in the organization whom they never would have otherwise met, and that’s creating ideas that make the business better.

article thumbnail

CareOne Cashes In On Community

Paul Gillin

CareOne Debt Relief Services contends with a business climate that few of us (thankfully) have to face: Its industry has a terrible reputation. A busy online community has been a remarkably effective engine of growth. Its busy Ask the Expert forums have certified credit counselors responding to inquiries. Happy Accident.

article thumbnail

Live Blog: Day 2 Kickoff Strikes Transformation Theme

Paul Gillin

Day Two of Lotusphere kicked off with a celebration of business transformation enabled by collaboration technology. Representatives from TD Bank Group and the author of a hot new book told stories of businesses that are rethinking the way business is done.

article thumbnail

B2B Blogging Gets Publishing Discipline

Paul Gillin

The Internet has obliterated barriers to entry in publishing and smart marketers are realizing that, with persistence and a good keyword strategy, they can beat the top business publications in search results. What do these people think they are? Publishers? Well, yes, and for good reason.

BtoB 50
article thumbnail

How Twitter Amplifies a Customer Attack

Paul Gillin

The low barrier to entry and ease-of-use are two of Twitter’s most endearing points. Southwest stuck to its guns and arguably suffered little from the incident, but media attention kicked off a bigger debate about America’s obesity epidemic and the responsibility of businesses to accommodate oversized customers. Brandjacked!

Twitter 50