A Quick Guide to Automated Customer Service — And Why It’s Actually Good for Humans
Salesforce Marketing Cloud
OCTOBER 31, 2023
Email and social media autoresponders: With customer cases on the rise, agents may not be able to respond to all queries right away. Autoresponders — whether through email or social media — can automatically acknowledge customer inquiries and provide initial information or help. How do you get started with automated customer service?
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