Marketing Automation System Trends: What We Found in the Raab Guide
Customer Experience Matrix
JANUARY 5, 2010
At least three vendors (Eloqua, Marketo and Silverpop) introduced new features aimed at improving marketers’ ability to use social media. Marketo added features to capture Twitter posts and Helpstream customer support interactions within a lead’s activity history. These features also tie into both social media and sales access modules.
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