Tony Zambito

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4 Areas Of Actionable Buyer Insights Can Help You Deliver A Differentiating Digital Buying Experience

Tony Zambito

For instance, many companies are still wedded to old funnel thinking first presented by Elmo Lewis over a century ago! Experiences that help bring personalization to life. Some of the assumptions being made about the buyer’s journey and even the internal buying processes of buyers are sounding very antiquated.

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The COVID-19 Pandemic Has Changed Your Buyers. Do You Know How?

Tony Zambito

An obvious example is how the event and conference industries were confronted early on with the sudden challenge of no in-person events. How are situations presenting new problems and challenges? What new challenges do your buyers face? How do they hinder progress? Proliferating now is digital virtual events. Psychology. Situations.

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New Approaches To Understand Customers Needed In A Digital Transformation World

Tony Zambito

In my article Rethinking Buyer Personas In An Era Of Digital Transformation , I presented four trends impacting the state of buyer persona development. Especially as related to the veiled covering of old sales and product marketing methods and presenting as an expert method. A Strategic Necessity In An Emerging Digital-Centric World.

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Turn B2B Buying Into a Social Experience

Tony Zambito

.  Enhancing not only technology enabled engagements that can be found through such platforms as Twitter and Linked-In as well as company or industry specific platforms, but radically changing the notion of what personal engagements actually means.      Related articles.

Buy 100
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The Design of Buyer Experience

Tony Zambito

.  In the world of books we see the title of Shift as perhaps the new trendy title for business as well as personal self-help oriented books.    In this series, I have presented the Seven Principles of Buyer Experience Journey Mapping and the Seven Stages of the Buyer Experience Journey as primers. 

Design 100
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Future of Buyer Personas is Social - Part 3

Tony Zambito

  Narratives have long been an interpretative component of the social sciences as a way of presenting as well as recasting research findings.  Another person I’m a big fan of is Paul Greenberg (plus he’s a big Yankees fan like me), a leading expert on Social CRM and author of CRM at the Speed of Light.  Paul’s

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How To Lead With Customer-Focused Content

Tony Zambito

In fact, it is getting harder and harder to find a slice of time where content is not invading precious personal or business space. In cases where such is present, not only must content get through to a potential buyer, it must meet the test of making it through arbitrary gatekeeping.