How Customer Service can Devastate Your Social Media Plans
Convince & Convert
JUNE 13, 2014
As a public-relations and new media all-star , Peter Shankman is interested in how brands foster those good experiences and try to avoid the bad ones. During the 13-hour live broadcast , Arby’s gave away $20k in prizes and engaged with watchers on Twitter. Tweetable Moments Focus on the ‘help’ first.
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