What Is an Omnichannel Contact Center? Everything You Need to Know
Salesforce Marketing Cloud
MAY 15, 2024
An omnichannel contact center lets your customers connect with your business using multiple customer service channels , such as voice, email, chat, and SMS. Customers want answers on their preferred channel – whether that’s live chat, email, messaging app, SMS, phone, or video. Training and management tools. Or all of them.
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