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Salesforce and Google Release AI-powered Commerce Tools with B2B Implications

ANNUITAS

Overview During the National Retail Federation’s NFR 24 conference, Salesforce and Google released a slew of AI-powered tools aimed at reducing go-to-market (GTM) friction. Google has released a new set of chatbots for automated commerce, as well as some new self-service customer service tools and search optimization capabilities.

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What is CRM retargeting and why does it matter?

Liveintent

To continue delivering relevant, personalized experiences, advertisers will need to lean on their first-party data to enable customer relationship retargeting (CRM retargeting) and engage existing and prospective customers. To understand CRM retargeting one must first understand first-party data. What is CRM data?

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5 essential tips to clearly define your ideal target market

Tomorrow People

Segmentation and targeting often go hand in hand. This article explains why effective targeting is important – and shares what you can do to get a crystal-clear idea of your ideal customer segments. You’ll also be able to identify the segments you should avoid focusing on, which can greatly improve your return on investment (ROI).

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How to Use Your Google Shopping Feeds to Improve the Subscriber Experience

Litmus

By relying on a Google Shopping Feed to dynamically display products, you can spend less time worrying about a bad brand experience due to a customer being disappointed to find the product they want is no longer in stock. After all, brand experience can make or break shopper loyalty. Product information that may be included: SKU.

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Why CRM and automation platforms go hand in hand

ClickZ

Having a library of email templates available in your CRM streamlines the communication process and shaves so much time off drafting an original email every time a lead or a customer needs to be contacted. SEO assistance is a game changer in the CRM industry. Essential marketing features of a CRM. Leveraging automation.

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A Review of Retargeting Strategies to Test

NuSpark Consulting

CRM retargeting: Use customer relationship management (CRM) data to target users who have previously engaged with your brand, such as past customers or subscribers. Loyalty rewards: Offer points, credits, or other loyalty rewards for users who return to your website and make a purchase or take another desired action.

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Driving Success Through Metrics

SmartBug Media

Net Promoter Score (NPS): Evaluate customer loyalty and the likelihood of customer referrals. The NPS segments customer responses into three categories: promoters, detractors, and passives. Turn to custom surveys, feedback forms, community groups, and HubSpot’s fully integrated CRM.