Verint Analyst Days Takeaways: Elevating CX to Narrow the Engagement Capacity Gap
Aberdeen
DECEMBER 21, 2022
Rather, firms must focus on enabling customers to use the channels that are most convenient and preferred by each client to meet their needs – while ensuring that these interactions whether they be self-service or assisted service remain consistent and efficient. Two customers also presented: IHG Hotels and Florida Power & Light.
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