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Venntive Adds Communities to Small Business Marketing Automation and CRM

Customer Experience Matrix

More puzzling was Venntive’s decision to include a full accounting system and a community management features such as private discussion forums, Wikis, events, and custom fields for groups within its database. And community management – well, that just doesn’t have much to do with how most small businesses operate.

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What social teams can learn from internal communications about effective COVID-19 messaging

Sprout Social

And without a playbook with clear next steps on what to do in a pandemic, social marketers are turning to their peers for guidance in a time where few people have all the answers. Internal communicators have a bird’s-eye view of everything going on across your organization and are responsible for keeping employees informed of company news.

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Social business, the forest and the garden: Your intranet is not the Internet

Biznology

If page-rank search, blogs, wikis, social networks and microblogging work so well out there, they should just thrive in the workplace too, but we now know for a fact that they often don’t. You may no longer remember this, but back in 2006, wikis were all the rage. Not bad for a non-profit organization.

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Live Blog: How to Make Collaboration Cook

Paul Gillin

At BASF Chemical, a $100 million European chemical supplier with 109,000 employees, the goals were three fold: Encourage networking, share knowledge and improve collaboration across the far-flung organization, said Dr. CheeChin Liew (right, @twiliew ), Enterprise Community Manager. Make it part of the organic learning process.

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Why internal Social Business Platforms matter

Biznology

Image via Wikipedia. As Social Business Platforms make their headway into corporate environments, many people start asking why we are trying to change something that served us so well for many years. After all, face-to-face meetings, emails, telephone and shared files have all proven their value, and are alive and well in most enterprises.

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Wikipedia Management for Dummies

Biznology

Wikipedia is a community first – all entries are byproducts the community of Wikipedians. You’re under 24-hour strict peer review. Pro – generally speaking, your Wikipedia page shows up above the fold on organic search. “Why should I?,” ” No you can’t. My best advice is: don’t be shady.

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Live Blog: 3M Unites Global Workforce With Technology

Paul Gillin

The research & development organization has used IBM Connections to take a long-standing technical conference online. A private community of about 200 consumer-focused field sales reps and service engineers now post monthly blog-like summaries of field activity reports, customer wins and innovative marketing ideas. Time to Market.

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