What Works - What Doesn't

FEBRUARY 24, 2022

Doing too much too fast, under-communicating, failing to focus on the business… as with so many IT initiatives these common mistakes can undermine ITSM effectiveness. It extends beyond IT support or help desk to all the monitoring, management, and troubleshooting needed to consistently improve IT services to meet the needs of the business.

Cost 65

Cost Resources Design Service 65

What Works - What Doesn't

JANUARY 4, 2022

Within 15 months, half the time Jones reckons a traditional EA process would have taken, insights from SYNLAB’s EA effort are helping the €2.6 EA insights also helped SYNLAB roll out new services such as a COVID testing program to help the European football league safely return to play, says Jones.

Enterprise Management 65

Enterprise Management Work Management Vendors Cost 65

What Works - What Doesn't

APRIL 24, 2023

So you look for an outside writer or editor to help. Once they finally get copy they need to hit the ground running, not sit around waiting for a call from a help desk. If an RFP is important enough for a heroic, “all hands on deck” death march it’s important enough to plan ahead so an outside editor or writer can help you win.

RFP 65

RFP Tips Terms and Conditions Intent 65

What Works - What Doesn't

OCTOBER 5, 2021

Too often, what passes for differentiation is a generic statement of end results (“We deliver true enterprise-wide protection against the threats facing your business.”) Instead, press them for quotes that describe your differentiation and tie it back to business benefits. Differentiate Constantly. Bare lists of customer logos.

Enterprise Management 65

Enterprise Management Work Management Marketing Management Advertising Agencies 65

What Works - What Doesn't

JANUARY 21, 2022

Artificial intelligence and machine learning can slash the number of false alerts that tie down operations staff, speed troubleshooting of problems, and help developers and architects understand and manage fast-changing, cloud-based IT environments. But AIops efforts can fail if businesses don’t understand its limits.

Marketing AI 65

Marketing AI Gartner API Marketing Management 65

What Works - What Doesn't

MAY 18, 2023

MIT’s Sloan CIO Symposium always provides a strategic, high level overview of the business and technical challenges facing chief information officers. That means companies need a separate backup infrastructure to keep the business going in case their insurer turns their primary system into a virtual crime scene.

Digital Asset Management 65

Digital Asset Management Course Work Management Marketing Management 65