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How Real-Time Social Media Gets Planned Far in Advance

Convince & Convert

Social Media on the Golf Course. There are countless pieces to the puzzle that makes up TMaG’s social media content. They work closely with broadcasters, players, event organizers, and other sponsors to make sure their content complements everything else that’s being produced. “We

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How Customer Service can Devastate Your Social Media Plans

Convince & Convert

” Customer service is evolving with the integration of social media. But in order for that to happen, the customer service representatives need to be empowered to solve problems – both in social media, and in real life. ” If you could do a Skype call with any living person, who would it be?

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How Scotts Uses Social Media for Maximum Customer Support

Convince & Convert

Beth Dockins , Director of Customer Service for Scott’s Miracle-Gro , joins the Social Pros Podcast this week to discuss Scotts approach to social media customer service, social media “tribes”, and how the Scotts brand has evolved to becoming an informational and educational company for lawn and garden owners.

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Behind the Curtain of a Sports Social Media Giant

Convince & Convert

Bryan Srabian , Director of Social Media for the San Francisco Giants , joins the Social Pros Podcast this week to discuss dedicating a physical space to social, basing an editorial calendar on the baseball game schedule, and how to handle rivalries in the Twittersphere. Holy Social.

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Is Blab the Savior of Podcasting and Online Radio

Convince & Convert

When you produce a Blab, whether it’s a quick, ad-hoc conversation or a planned, produced broadcast, the company sends the host a high quality audio feed and a copy of the video. In this way, Blab is a worthy replacement to Skype and GoToMeeting, which most podcasters use if they are not recording in a studio.

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Add For Immediate Release to your podcast queue

Biznology

A couple Sundays ago I met up with Joseph Thornley , Lynette Young , and Shel Holtz on video Skype to record episode 15 of Shel’s industry-trusted and industry-respected PR podcast, For Immediate Release , AKA the FIR Podcast. He actively uses social media to explore the evolution of those relationships. Go git ’em!

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13 Things You Should Do When Filming Remote Interviews

Vidyard

Interview videos are relatively simple from a production standpoint while making engaging content for a variety of purposes, from internal comms (think CEO fireside chat) to external channels (think social media clips with influencers). Check out some of the most popular options—such as Zoom, FaceTime, Skype, etc.—and