Customer Experience Matrix
JANUARY 19, 2016
So when I saw that OneSpot calls its product a “content sequencing engine” you can bet they had my attention. When I read that “OneSpot’s machine learning technology serially delivers multiple pieces of content to your users based on their interests and digital journey stage,” I thought I might have found the Holy Grail itself.
Customer Experience Matrix
JULY 17, 2015
The point was the difference between basing content selection on individuals and on segments. The distinction these vendors were making is between selecting content separately for each individual and selecting the same content for all members of a segment. Dynamic content within email campaigns often works exactly this way.
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Customer Experience Matrix
JANUARY 5, 2017
What’s new about Optibot is that defining microsegments and picking the best campaign actions per segment have now been automated. There’s a lot of clever (and fully automated) analysis needed to find the right clusters, given that there are so many different ways the clusters could be defined. for a more detailed explanation.
Customer Experience Matrix
JUNE 19, 2015
The only real question about free, open source marketing automation from Mautic is what took so long. The core features of B2B marketing automation have been well understood for nearly ten years and prices have been dropping steadily for about the same time. But pricing will remain well below standard marketing automation products.
Customer Experience Matrix
APRIL 15, 2015
I actually found this concern a bit overwrought – there are other segments, most obviously B2B marketing automation itself, that support many dozens of similar vendors. This contrasts sharply with marketing automation, where many companies still buy the first system they consider and few conduct an extensive pre-purchase trial.
Customer Experience Matrix
NOVEMBER 14, 2016
Using free versions to grow marketing automation has consistently failed in the past, probably because people attracted by a free system aren't willing to do the substantial work needed for marketing automation success. HubSpot’s tool helps marketers find the best topics to try to dominate with their content.
Customer Experience Matrix
AUGUST 5, 2014
I finished the latest release of the B2B Marketing Automation Vendor Selection Tool (VEST) yesterday, which is always a great relief. In fact, if you count lead scoring and content testing as part of analytics, seven of the dozen items fell into that category. Houston, we have a pattern.
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