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KPIs that connect: 5 metrics for marketing, sales and product alignment

Martech

While businesses value the synergy between marketing, sales and product teams in theory, they often struggle to create a cohesive atmosphere and deliver seamless customer experiences in practice. HubSpot also found that looking into revenue generated, conversions and deal closing rate indicates if the teams align properly.

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How To Drive B2B Revenue Growth

The Marketing Blender

Marketing is the engine that drives growth, and if you’re not allocating a reasonable budget to it, you’ll likely struggle to reach your revenue goals. To put things into perspective, consider the following benchmarks: To maintain your current revenue, allocate at least 5% of your total revenue to marketing.

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Improving customer journey orchestration with metrics and actions: Best of the MarTechBot

Martech

Customer Churn Rate: Churn rate measures the percentage of customers who stop using a product or service over a given period. Tracking churn rate with a CJO tool helps identify potential pain points or issues in the customer journey that may lead to customer attrition.

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10 Sales KPIs Every SaaS Team Should Track and Measure

Scoop.it

It’s important to note that with the growth rate of the industry, the consumer demands change, and so SaaS startups need to constantly optimize and refine their processes to bring valuable products to the competitive market. Churn Rate. Then multiply that number with 100 to get a churn rate percentage.

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Driving growth through data: Optimizing the retention stage

Martech

This can involve offering loyalty programs, providing exceptional customer service and offering relevant product recommendations. Identify patterns and trends in customer purchases to optimize product offerings and pricing strategies. Engagement data (email open rates, social media engagement, etc.)

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Leveraging Metrics for B2B Customer-Led Growth Success

Heinz Marketing

Imagine a software-as-a-service (SaaS) company aiming to increase customer retention rates. By analyzing metrics such as customer churn rate and customer satisfaction scores, the company can identify areas for improvement, make targeted changes to their product or service offerings, and deliver a better customer experience.

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The Bow Tie Funnel

Heinz Marketing

Some metrics you can track here are Customer Lifetime Value (CLV), Marketing Influenced Adoption, Pipeline from referrals and repeat clients, Retention Rate, Churn Rate, Renewal Rate, Net Promoter Score (NPS), Repeat Purchase Ratio, Attach Rate by Product for cross-selling, and many more.