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ITSMA Marketing Vision 2021: my Top 10 “Insanely Great” Ah Hah Moments for Marketing Leaders

Marketing Insider Group

For me that is ITSMA , a confluence of all three. Jeff is now the CMO of Duck Creek Technologies and was a very charismatic and vocal proponent of ITSMA’s work and events – the perfect executive sponsor. By my reckoning I have attended all but one of the ITSMA Marketing Vision events since.

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Contact Center & CX Trends 2019 (Part 2)

Aberdeen

In the first post of this three-part series, we noted that now is the time of the year CX leaders are evaluating their 2018 activities and planning for 2019. Furthermore, we cautioned that it is also the time of the year where there’s an abundance of hype fueled by self-proclaimed CX experts.

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How Small Datapoints Can Drive Big Deals

Zoominfo

We’ve all heard of big data, that nebulous term used to describe a fire hose of information that often overwhelms companies. Big data gained a lot of steam — and hype — in the early 2010s. It is this really powerful, massive thing, and if you don’t harness it, if you don’t use it in the right way, it’s not helpful.”

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45 Emerging Technology Stats to Know in 2020

Hubspot

With all the technologies out there, it's hard to cut through online chatter and determine which innovations are mostly just hype and which might actually change the way we market. But, at the same time, you might look into AI software or services that can help your team work more efficiently or learn more about customers.

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Nine brands innovating customer-centric retailing today

ClickZ

They invest in technology (startups, trending technologies – IoT, VR, AI, and data). And despite their recent store closures, Nordstrom is actually doing better now after investing in digital initiatives. Being customer-centric is not only about having a “think digital-first” mindset. The average consumer today is empowered.

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7 Marketing Trends Not to Miss in 2020

Magisto

With the evolution of online marketing over the past decade, and major marketing trends of 2019 and beyond we’re here to share our top 7 trends that are not to be missed in 2020. While the Instagram feed has been almost changeless for months now. Here we are, it is finally 2020, the beginning of a new year and a new decade.

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Will humans have to re-write AI’s draft of history? 42 marketing and communications predictions for 2024

Sword and the Script | B2B

Some marketing and communications predictions suggest AI will change the world; others see a tailspin of noise and and see humanity as a path for differentiation Most marketing and PR professionals have formed strong viewpoints on AI. Yet it’s also interesting to note there were quite a few that didn’t mention AI at all.