Attack of the Customers Press Release
Paul Gillin
JANUARY 24, 2013
Links and tweets are appreciated, but Amazon reviews will get you undying devotion. Brands have been piling into Facebook expecting to reap a bounty of positive PR, but they forget that these channels can be used to tear down as well as to build.”. He was inducted into the CRM Hall of Fame in 2007. Twitter: @pgillin.
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