Chris Koch

article thumbnail

Eight reasons to monitor social media and a list of tools for doing it

Chris Koch

The bad news is that gaining real insight from that data is difficult—though a horde of software developers is working on it. Since many of the monitoring tools are new, most are available as Software as a Service (SaaS) over the internet, which makes it easy for marketers to try them out.

article thumbnail

Where is the utility in mobile apps for B2B?

Chris Koch

Online communities try to offer it all in a box, but I don’t see much utility there except for technical people looking for solutions to specific software and hardware problems.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

There is only one objective in social media: create learning networks

Chris Koch

Companies that made commodity products would tell me with straight faces that even their financial processes were unique—GAAP be damned—and that they needed to customize their software to fit “our ways of doing things.” I find that we’re applying the same logic to social media.

article thumbnail

Where is your mobile marketing center of gravity?

Chris Koch

Dragon has been perfecting its voice-to-text abilities for decades through its PC software and MapQuest (I still prefer it to the Google Maps gorilla) has been honing its route guidance for many years. CSC has been building the complex software that runs the processes of big insurance companies for decades—a kind of ERP for insurance.

article thumbnail

Social media isn’t enough. We need a marketing transformation.

Chris Koch

And with all the SaaS -enabled software available today, there’s no excuse for not automating the lead management process—at least up to the point where marketing hands over sales-ready leads. The impact of our content will be visible if that content is linked to an automated, closed-loop lead process.

article thumbnail

Marketing’s golden opportunity in innovation

Chris Koch

Back then, the rise of reengineering and enterprise software systems gave CIOs a unique opportunity to be facilitators of innovation. CMOs can succeed where CIOs struggled. Marketing is in a similar position today to where IT was in the 90s.

article thumbnail

Why Lead Management Automation Really Matters

Chris Koch

It isn’t because the software for automating this stuff has improved, or because it’s available through the cloud so you don’t have to deal with those people over in IT. We should care more about lead management automation in B2B marketing. Maybe we don’t care enough because we’re focusing on the wrong reasons for doing it.