Remove measurement

Chris Koch

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How to measure influence in social media marketing

Chris Koch

Measuring influence is the new obsession in the social media world—adding another layer of anxiety to the dark cloud of existential dread that is marketing ROI. Since social media leave digital footprints, companies create complex algorithms to come up with simple answers to measuring social media influence. Image via Wikipedia.

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Four reasons to stop measuring marketing

Chris Koch

I’ve had some good conversations this week with ITSMA’s Julie Schwartz and with lead management guru Brian Carroll and we all agree that in the broadest sense, measuring marketing misses the point. We should be measuring revenue and what Julie calls the Cost per Order Dollar (CPOD). Measure CPOD instead. Stop apportioning blame.

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Four reasons to stop measuring marketing

Chris Koch

I’ve had some good conversations this week with ITSMA’s Julie Schwartz and with lead management guru Brian Carroll and we all agree that in the broadest sense, measuring marketing misses the point. We should be measuring revenue and what Julie calls the Cost per Order Dollar (CPOD). Measure CPOD instead. Stop apportioning blame.

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Why Can’t Companies Be More Like the Iroquois?

Chris Koch

Customer experience initiatives should be measured not on short-term transactions but on longer-term measures, such as lifetime value. For example, instead of measuring how quickly a call center agent answers a customer’s question, measure how infrequently customers call back.

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3 ways to link marketing to revenue without metrics

Chris Koch

Now, you may think that because I’m using revenue and thought leadership together in the same sentence that I’m going to reveal some secret way to measure the link between the white paper you published last month and the complex solution sale you make six months from now. If you have the ability to measure those two things, then great.

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What the slow death of B2B publishing means for marketers

Chris Koch

The number one suggestion for improvement: Focus more specifically on buyers’ particular business segment and needs (which B2B print publications used to be measured on each year in reader surveys). Measure relevance, not output. This longing for personalization isn’t just heard in the context of thought leadership, however.

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Why the volume and quality of interactions with customers has to pass for social media ROI

Chris Koch

There have been research attempts made to uncover and evaluate methods for measuring the ROI of PR. Techniques include measuring the: Value of impressions. This is the number of articles or blog posts that mention the product or service measured against the trend in sales. We can more easily measure engagement in social media.