5 Ways Service Businesses Can Use SMS for a Better Customer Experience
Biznology
MAY 10, 2019
According to Jeffrey Vocell, Principle Product Manager for the HubSpot Growth Platform, customers expect to be contacted by brands across 13 different channels, with a 10-minute response time. They will not find it helpful if you text them every five minutes to tell them a technician is still stuck in traffic. Think again!
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