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How Can User Testing Platforms Drive Better Customer Experiences

Adobe Experience Cloud Blog

According to Forbes , 81% of companies view customer experience as a competitive differentiator, yet many of them offer a sub-par experience that puts a dent on customer retention. Similarly, another retailer wanted to examine the reasons behind fewer registrations for their loyalty program.

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The 1 Secret to Effective Customer Engagement at Any Scale

Adobe Experience Cloud Blog

Customer engagement is the strategy by which businesses build relationships with their clients and customers, with the intent of creating awareness and fostering brand loyalty. Brands that continuously engage with their customers benefit from doing so in many ways: It differentiates brands.

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4 Reasons Your Story Is Your Most Valuable Marketing Asset

Adobe Experience Cloud Blog

Customer Experience Is the Key Differentiator. Customer experience is what sparks loyalty and that’s where marketers can make a difference. The post 4 Reasons Your Story Is Your Most Valuable Marketing Asset appeared first on Marketo Marketing Blog - Best Practices and Thought Leadership.

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5 Sales and Marketing Takeaways from HYPERGROWTH 2019

Strategic-IC

Charlotte Pearce, CEO of InkPact (a tool that brings technology and people together, by delivering hand-crafted, personalised direct mail notes) likened fostering client relationships to dating; putting love, connection, and trust at the heart of business is the only way to inspire loyalty. Related: 3.

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Live from Marketing Nation Summit: The Engagement Economy, Buyer Empowerment, and Authenticity

Adobe Experience Cloud Blog

We kicked off the 2017 Marketing Nation Summit on Sunday with an amazing Fun Run, Marketo University training, and our annual customer and partner awards gala, The Revvies. Put the customer at your core—take it to the next level and feed into their experience emotionally…creating relationships drives loyalty.”— What a start!

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Brand Archetypes: The Science Of Strategic Brand Personality

Adobe Experience Cloud Blog

Brands that make emotional connections foster brand loyalty as well as the holy grail of branding, brand advocacy. Your industry and competitors will also have an influence on your position and how you want to differentiate in your space. To make a real connection, your brand needs to become human.

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5 Ways to Optimise Marketing in the Financial Industry

The Lead Agency

“The Financial Services Industry has been extremely slow in modernising their marketing in step with changing consumer behaviour” – Marketo The financial industry is continually evolving and, as such, it’s essential that your business is responsive to these changes.