How SalesLoft Is Ruining Customer Experience (But It’s Really Your Fault, Not Theirs)
ANNUITAS
SEPTEMBER 3, 2020
The platform does what it is supposed to – very well, in fact – and that is why they are arguably the leader in their market segment. The worst-performing channel was their outbound SDR group with a 0.07% elasticity – i.e., that when an SDR reached out to a contact, the probability that interaction would turn into Closed Won was 0.07%.
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