Biznology

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How to Use Big Data to Improve Customer Service

Biznology

With the right CRM solution, you know customers’ location, previous purchases, communication preferences, loyalty status, or support inquiries. A CRM system helps you close the customer service gap. That is where, again, integrating your customer support tools with a CRM system can help.

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How to Turn Anonymous Website Visitors into Leads

Biznology

This also allows us to enable the user to leverage additional insights, such as demographics and geolocation, to help the site owners to further segment their visitor audience. This will include a built-in CRM and integration points for popular third-party CRMs and CDPs. This has big implications for consumer marketers, right?

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6 important data points to record on your customers

Biznology

If you’re not already using a customer relationship management (CRM) platform to collect and manage the data , you should be. You can encourage them to share their information by offering a freebie or a special discount on their next purchase. Customer data is one of the most important parts of your business success. Demographics Data.

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Am I connecting with my customers enough? 10 tips for customer outreach

Biznology

Use your CRM to sort and segment your customer base. Find commonalities—by demographics, by purchases or based on your interactions. To gauge your audience response and consider, “Am I connecting with my customers enough?” you must watch your analytics and measure your responses.

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Exciting new tools for B2B prospecting

Biznology

The data points are available today, and can be harnessed for what Weghorst calls “hyper segmentation.” Recently, a gaggle of new companies—like eGrabber and Social123—are experimenting with ways to bring social media data into CRM systems and marketing databases, to populate and enhance customer and prospect records. Near an airport?

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B2B data – Get smart not big

Biznology

Common examples are: purchased lists, responses from marketing campaigns, qualified lead lists, visitors to trade show booths, webinar registrations, sales staff CRM inputs, inbound inquiries, survey results, and of course, the transaction records held in accounting. Segment and sub-segment the market.

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Building Your B2B Marketing Database

Biznology

Without a robust collection of contact information, firmographic and transactional data about customers and prospects, you are adrift when it comes to customer segmentation, analytics, and marketing communications of all sorts, whether for acquiring new customers or to expand the value of existing customers. Purchase history.