Chris Koch

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Is ghost writing in social media right or wrong?

Chris Koch

This week, I posted the first of what may prove to be a series of controversial blog posts on the SAP community network (known to members as SCN). It introduces me to the community and explains what I’m planning to do. One of the best aspects of social media is the opportunity to put ideas to the community and gather feedback.

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There is only one objective in social media: create learning networks

Chris Koch

Companies that made commodity products would tell me with straight faces that even their financial processes were unique—GAAP be damned—and that they needed to customize their software to fit “our ways of doing things.” Recommend products and services that you haven’t thoroughly researched and you will most likely be out of a job.

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Should sales enablement be owned by sales rather than marketing?

Chris Koch

Marketers helped salespeople put words to the insanely complex products and services they were trying to sell. Salespeople are becoming heavy users of social media, and it takes less than a minute to set up an internal-only micro blogging network, wiki, or online community for them to share their own words with each other.

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Social media raises the bar for customer intimacy

Chris Koch

Product leadership. These are companies that rely heavily on innovative, exciting, status-conferring new products to hold customer interest. The good news is that we may look back on social media as the movement that made high levels of customer intimacy as achievable as product quality seems today. Intimacy through content.

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What Pisses off the Man Who is the Face of 3D Printing

Chris Koch

MakerBot , a manufacturer of desktop 3D printers priced at the level of a decent laptop, is the best known of companies producing a product that has already been raised to PC-level stature in terms of its potential impact on business and society.

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How to measure influence in social media marketing

Chris Koch

Social media present us as individuals seeking status within a community, which is something that humans have been working at since our days as monkeys. For example, many ITSMA members are companies that began by selling B2B products but are now trying to become known as full-service solution companies.

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Social media strategy for B2B: what’s required and what’s optional

Chris Koch

Most of the marketers I talk to are trying to reach a few top executives in big organizations who make buying decisions about big, complex products and services. Decide whether to take an active role in creating conversations and fostering a community.