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Chris Koch

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Why you need to turn your customers into stalkers

Chris Koch

Social media have created so much noise that it’s becoming more difficult for the good old white paper to stand out. It has made those little pictures and bios at the end of white papers seem inadequate when compared to the wealth of information we can see about people on such social media channels as LinkedIn and Twitter.

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Is ghost writing in social media right or wrong?

Chris Koch

As I say in the SCN post and as I’ve mentioned here plenty of times, I think we are kidding ourselves if we think that many of our best SMEs are going to take the time to blog. One of the best aspects of social media is the opportunity to put ideas to the community and gather feedback. Others call it ghost writing.

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The prerequisite to effective social media: the idea organization

Chris Koch

Some companies have companywide competitions for the best ideas or the best white paper. One company has created an internal portal where project members submit ideas that are vetted and voted on by the project customers. The winning ideas are implemented. Make it competitive. This process is usually facilitated by marketing.

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Is Twitter “social?”

Chris Koch

99% of the time, they’re sharing links to content—blogs, research papers, news stories, etc.—that The best truly “social” interactions I see on Twitter are organized chats. I have a search column in TweetDeck for “B2B.” I try to check it every day to see what people are sharing. that they think is relevant.

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Is Twitter “social?”

Chris Koch

99% of the time, they’re sharing links to content—blogs, research papers, news stories, etc.—that The best truly “social” interactions I see on Twitter are organized chats. I have a search column in TweetDeck for “B2B.” I try to check it every day to see what people are sharing. that they think is relevant.

Twitter 100
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Why our thought leadership is broken

Chris Koch

The same web analytics that have destroyed publishing are now getting marketers fired because nobody’s clicking on their white papers and surveys. The best example of this that I can think of is IBM’s Smarter Planet. But from the ashes of publishing, subtle association is making a comeback. Association in action: Smarter Planet.

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Want to get along better with sales? Find a way to work together.

Chris Koch

Right now, it seems that the gap between sales and marketing is mostly papered over with technology. Salespeople are best equipped and most motivated to understand the “now” of the account: what has already been sold to customers and what they are most likely to buy next. And both know how to gain that understanding.