Tony Zambito

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Macro Trends Transforming the Buyer Experience

Tony Zambito

Recently, I had an engaging conversation with Lauren Carlson, a CRM Analyst with   Software Advice , as well as read her article Tailwinds for Marketing Automation Software posted on The Software Advice Blog.    However, in this cycle buyers may be seeking to make deeper assessments than in past downturns. 

Trends 100
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Buyer Experience Innovation: Why B2B CEO’s Must Make It Their Top Priority

Tony Zambito

Static View of Buying Cycle : For many years, we have conditioned ourselves to look at the buying cycle one dimensionally and through the prism of the seller only. 

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The Link Between Lead Nurturing and Buyer Experience Marketing

Tony Zambito

.  It’s no wonder why – we have seen major alterations of buyer behavior and buying patterns with technology enabling more buyer control over the majority of the buying cycle process.    This makes nurturing a key element of preventing buyers from disengaging from the buying cycle.

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The 4 B’s of Buyer Experience Innovation (2nd Rendition)

Tony Zambito

Buying processes and buying decisions are being restructured many times over.    This is contrary to prevailing conventional perspectives that buyers, in general, take a similar linear path to making buying decisions.  Buyer Journey Mapping and Design.   Buyer Experience Design. . 

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The Design of Buyer Experience

Tony Zambito

  Interaction modelings not only embodies the touchpoints encountered, such as web sites, channels, selling teams, and call centers, but involves modeling end-to-end processes that are designed to create adaptable buyer experience journeys for buyers who pull the levers on different paths to take. 

Design 100
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Plan for the Social Buyer Before It’s Too Late

Tony Zambito

  For many organizations, they rely on the sales force’s knowledge of buyers and then plan around that knowledge gleamed from call reports and sales automation systems.    I’m afraid that the “future” is much nearer then we think at the moment. 

Planning 100
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The 4 B’s of Buyer Experience Innovation

Tony Zambito

Buying processes and buying decisions are being restructured many times over.    This is contrary to prevailing conventional perspectives that buyers, in general, take a similar linear path to making buying decisions.  Buyer Journey Mapping.   One company who understood this is HP.