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The customer data platform market

Martech

The current business environment — increasingly omnichannel but with a heavy reliance on digital — requires successful marketers to capture, analyze and leverage data to deliver timely personalized interactions across every customer touchpoint. Fully 75% of global 100 organizations say CX is a top priority, according to Forrester Research.

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9 Ways Channel Data Analytics Can Help Boost ROI

Computer Market Research

How Channel Data Analytics Solutions Can Help Improve Operation, Performance, and ROI. For vendors who sell products through their own sales department or networks of distributors and resellers, channel data analytics define and consolidate nearly all information guiding business decision making. Source: Forrester Research.

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What is identity resolution and how are platforms adapting to privacy changes?

Martech

Identity resolution platforms enable marketers to “close the loop” of customer marketing, analytics and compliance with a comprehensive holistic view of activity across all of an organization’s customer touchpoints and channels. Persistence is also critical to enabling temporal time-series analytics, such as churn analytics.

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Drive growth with account-based marketing

Martech

Aim to identify a composite pattern of digital cross-channel account behavior that suggests interest and enables a very focused sales engagement into those targeted segments/accounts. Continue to hyper-segment accounts that demonstrate interest with a secondary tactic and messaging (e.g., Contact strategy. Terminus, Demandbase).

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20 Ingenious Ideas to Transform Customer Experience (CX) in 2020

Martech Advisor

Amplify your message: Share your message across crucial touchpoints such as email, social media, and ads. Although it won’t be feasible to work on every suggestion that comes your way, make it a point to respond to each query. Personalized videos are customized according to the characteristics of the audience segment.

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11 AI Predictions in Sales for the Next Year [Data + Expert Tips]

Hubspot

Will it be the end of salespeople, or will it become the secret weapon to help sales reps work more efficiently? 11 AI Predictions in Sales for The Next Year Forrester predicts that AI-powered platforms will grow to $37 million by 2025. But what changes will it bring to the sales industry? AI makes customer data more vulnerable.

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The Impact of Mobile on B2B Customers

TrustRadius Marketing

The BCG study reports that mobile B2B buyers are more likely to work from home or conduct research while commuting and traveling. It is therefore essential that companies create positive user experiences at all touchpoints. Forrester Research predicts that mobile B2B revenue will exceed 12% of all B2B revenue by 2020.