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CSG Acquires Kitewheel

The Customer

CSG ® (NASDAQ: CSGS), the leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary, today announced the acquisition of Kitewheel , the leading provider for customer journey orchestration and analytics.

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Top 5 Customer Experience (CX) Conferences In 2020!

Martech Advisor

It is a convention of CX pioneers and enthusiasts, seeking ways to delight customers at every touchpoint. From marketing automation and analytics to all about advertising and innovative ways to deliver extraordinary digital experiences, the event has it all. It also offers ample UI/UX impact sessions that attendees can learn from.

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The best pharma event management companies in 2023

SpotMe Blog

Reporting and analysis: After the event wraps up, you’ll receive detailed reports, event metrics , and analytics on things like attendance, survey feedback, social media impact, and ROI. SpotMe Named a Leader in The Forrester Wave : B2B Event Management Technology, Q1 2023 report.

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10 Winning B2B Lead Generation Strategies for 2018

Leadspace

According to research from Forrester , 74% of firms say they want to become more “data-driven,” but only 29% say they’re good at connecting analytics to action. Related: How to Get the Most Out of Your Marketing Analytics. Getting a leg up on analytics will enable brands to meet buyers through any point in the customer journey.

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20 Ingenious Ideas to Transform Customer Experience (CX) in 2020

Martech Advisor

Amplify your message: Share your message across crucial touchpoints such as email, social media, and ads. For example, if users are dropping off a particular page, you can use qualitative analytics tools (heatmaps, session recordings, etc.) Businesses can deploy IVAs across multiple touchpoints to improve customer service.

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The Impact of Mobile on B2B Customers

TrustRadius Marketing

It is therefore essential that companies create positive user experiences at all touchpoints. Forrester Research predicts that mobile B2B revenue will exceed 12% of all B2B revenue by 2020. Leverage data, technology, and analytics targeted to specific customer profiles. How does mobile usage influence the purchase process?

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How to Qualify a Lead: The Battle-Tested B2B Framework

SnapApp

Forrester research indicates that 74% of business buyers conduct more than half of their research online. With the help of an analytics platform and some basic attribution models , you can unpack the buyer journey and analyze common paths to purchase. Top channels. Which channels drive your most qualified leads?