Remove aging

Tony Zambito

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The Redesign of Customer Experience in the Digital Age

Tony Zambito

Image via Wikipedia.   The advent of the Digital Age has produced many new potential forms of customer interactions that can be a contributor to a holistic customer experience. .  As the Digital Age continues to evolve, so must organizations today in how they redesign customer experiences. 

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Social Buyerology: Listening to the Social Buyer

Tony Zambito

Image via Wikipedia.   The first article, Social Buyerology: Understanding Buyers in the Social Age reflected on the need for a new science of examining buyers in the social age.  In the modern social age, we know that the degree of social interaction has increased immensely.  Follow @TonyZambito.

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The Ascent of the Social Buyer

Tony Zambito

Image via Wikipedia.   As the constant motion of the social age evolves, offline and online buying activities are blending into a myriad of new buying behaviors that are yet to be defined clearly.  Social Buyerology: Understanding Buyers in the Social Age (buyerpersonainsights.com).

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Four Challenges Market Research Faces Today

Tony Zambito

Image via Wikipedia. The fourth challenge we can liken to the nomenclature of the "silent majoirty" in the digital age.  Market research today finds itself in somewhat of a quandary. As the gatherer of market and customer data, market research is struggling to prove its value to senior management.

Research 100
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Enhance the Buyer Experience with Intelligent Engagement

Tony Zambito

Image via Wikipedia.   The social age is ushering a new era of what I would call Experiential Buying.  One particular trend I have noticed this year, in participant observations with B2B buyers, is the movement towards what I would label Intelligent Engagement. 

Wikipedia 100
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The 10 Rules for Creating a Buyer Persona: Rule 9

Tony Zambito

Image via Wikipedia. When the compass was invented by the Chinese during the Qin dynasty (221-206 B.C), it radically changed civilizations and ushered in many years later the Age of Exploration in the 15th century. 

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B2B Imperative: Reinvent the Sales Experience

Tony Zambito

Image via Wikipedia.   The digital age bringing new expectations on the part of buyers for learning experiences, subject matter expertise, innovative customization, and varied channel engagements.  Adapting to transformative changes in buyer behavior is the most significant challenge facing B2B organizations. 

B2B Sales 100