Remove Acquisitions Remove Analytics Remove Churn Rate Remove Software
article thumbnail

Leveraging Metrics for B2B Customer-Led Growth Success

Heinz Marketing

Imagine a software-as-a-service (SaaS) company aiming to increase customer retention rates. By analyzing metrics such as customer churn rate and customer satisfaction scores, the company can identify areas for improvement, make targeted changes to their product or service offerings, and deliver a better customer experience.

article thumbnail

40 Marketing KPIs Your Team Needs to Track

Zoominfo

The following types of tools are used to track, measure, and share KPIs: Web analytics CRM systems Data dashboards Business management platforms Data visualizers Business intelligence software. Web Analytics. Technically, company websites are digital channels, but web analytics deserves its own category.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

When Should Your SaaS Company Update Its Software Packages?

BenchmarkONE

But having reliable income from existing customers provides companies with a sense of ease that cannot be guaranteed with new sales strategies, which is why SaaS companies look to software package updates as a solid tactic to decrease churn and boost sales. When should your SaaS company update its software packages?

article thumbnail

Content Marketing KPIs for Your Content Strategy

ClearVoice

Cost per acquisition This metric measures the cost of acquiring a new customer through content marketing efforts. Metrics such as churn rate, customer lifetime value, and repeat purchase rate can help to track customer retention. To measure KPIs, there are a variety of tools and software available.

article thumbnail

10 Sales KPIs Every SaaS Team Should Track and Measure

Scoop.it

This is a relatively simple way to keep an eye on your new sales, upsells and cross sells, renewals and your monthly churn rate. That said, you do need reliable billing software that will allow you to manage all your expenses, generate and automate invoices, and most importantly right now, generate meaningful reports.

article thumbnail

Key Performance Indicator (KPI)

ClearVoice

Cost per acquisition. What’s your churn rate? Repeat purchase rate? Thankfully, there is a wealth of analytics tools currently at your disposal today. Brand awareness. This can include social media reach, mentions, and SERP rankings. How much does it cost to acquire a new customer via content? Customer retention.

article thumbnail

8 key tips for marketing to existing B2B customers

Tomorrow People

When it comes to B2B marketing, businesses often focus on customer acquisition. Palmatier and Shrihari Sridhar’s influential book Marketing Strategy: Based on First Principles and Data Analytics , one fundamental challenge that all companies face is the fact that all customers change—even in B2B contexts. Evolve your offering.