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Less Than 1% Churn? It’s Possible—Just Listen to Your Customers

Adobe Experience Cloud Blog

Now the world’s leading metric for measuring customer loyalty and happiness, NPS is also shown to be highly predictive of future growth. Don’t let your sales and marketing teams’ efforts go to waste! A 2013 Bain & Co. Fortunately for us fast-paced business types, Bain & Co. Learn more about how to use it here.

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5 Strategies for Success with Real Time Marketing

Oktopost

Staying relative has always been a challenge for marketers. Attention spans decrease and the public becomes desensitized to marketing messages. This means marketers need to to up their game. Done right, real time marketing (RTM) captures (and holds) the attention of your target audience. What is Real-Time Marketing?

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How to Unseat an Incumbent?

The ROI Guy

The Bottom Line If you are the incumbent, in order to maintain the account loyalty you need to assure that your customer is achieving the expected value, as 41% indicated they switched not because of anything the challenger did, but because the incumbent failed to prove realized ROI. Click here for more information.

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How One Organisation is Becoming More Customer-Focused – and How You Can Too

Adobe Experience Cloud Blog

As an occasional flyer on airline RyanAir, I’d received a marketing email with this simple headline: “We’re Changing”. Indeed, a few Google searches will reveal many examples of their marketing antics over the years – and a barrage of customer complaints. The Marketing U-Turn. Author: Aine Dundas I was stumped.

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Everything You Need to Know to Run a Successful SMS Marketing Campaign

Convince & Convert

Image via BigStockPhoto.com If you haven’t started looking for ways to add SMS text message marketing to your marketing mix, now is the time. One of the great things about SMS is that nearly 100% of all devices on the market are SMS enabled , making it the mobile channel that offers the widest reach possible. Having S.M.A.R.T

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The Future of Digital Marketing is Already Here

Adobe Experience Cloud Blog

Author: Mike Stocker Today, the needs of all marketers are converging, creating a common set of goals. As marketers, we now strive to: Build deep, enduring relationships with our customers at an individual, personalized level. This movie predicted that, 50 years from now , personalized, 1:1 marketing would be the status quo.

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Geotargeting Marketing in an Age of Data Control: Futuristic, or Just Creepy?

Content Standard

Every week a new piece of tech got the marketing industry all aquiver, dreaming of how geotargeting marketing would bring us more consumer insights and allow us to target consumers with an even tighter focus. Do we, as marketers, really need to know the finite details of our audience’s lives in order to market to them?

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