Less Than 1% Churn? It’s Possible—Just Listen to Your Customers
Adobe Experience Cloud Blog
JUNE 19, 2017
Now the world’s leading metric for measuring customer loyalty and happiness, NPS is also shown to be highly predictive of future growth. Don’t let your sales and marketing teams’ efforts go to waste! A 2013 Bain & Co. Fortunately for us fast-paced business types, Bain & Co. Learn more about how to use it here.
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