Contently

APRIL 19, 2016

New research from Forrester shows that 73 percent of adults say valuing their time is the most important thing a company can do to provide good online customer service. And 53 percent claimed they are likely to abandon an online purchase if they can’t find a quick answer to their question. And that means answers, fast.

Marketing Management 112

Marketing Management Service FAQ Forrester 112

6sense

JUNE 14, 2016

d) you know that only companies that are “cloud-friendly” – i.e. use Amazon Web Services, Google Apps, and such – are the ones that will typically consider buying your cloud based security product. Takeaway: Segmentation analytics are NOT predictions. Now Acme Inc. is a company in your database but isn’t a current customer.

Enterprise Management 48

Enterprise Management Segmentation Intent Work Management 48

Hubspot

NOVEMBER 16, 2012

On a related -- but arguably more serious -- note, according to the 2012 CMO Survey by the American Marketing Association and Duke University, Marketing appears to be one of the early rebounders in the initial economic recovery. In 2011, Forrester released a report called " The Rise of the Chief Customer Officer." "Ch-ch-ch-ch-changes."

Planning 28

Planning Paid Search Agency Advertising Agencies Top of Funnel 28

Webbiquity

FEBRUARY 13, 2012

B2B websites often receive anywhere from 30%-60% from organic search, with 50% or more sometimes coming from Google alone. Ray “Catfish” Comstock explains how to divide the SEO data analytics process into three main phases–performance reporting, opportunity identification (e.g., But SEO is changing.

SEO 100

SEO Tips Best Practices Marketing Analytics Tools 100

Convince & Convert

MARCH 2, 2010

And the fact that Forrester Research projects social media spend in the U.S. to be larger than email by 2012 doesn’t hurt, either. link] Evo Terra That seems to be the angle Google has taken with Buzz. Yes, it's a stretch, since it's not about customer service. Social business takes a step forward.

Business 117

Business Paid Search Agency Social Media Analysis 117