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Paul Gillin

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IBM Expands Social Business Services

Paul Gillin

Seeking accelerate its pole position as a leader in the emerging concept of “social business,” IBM introduced new programs, services and partnerships to help organizations grasp the concept and make it work for their organizations.

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Surveys Show ‘Social Business’ Concept Gaining Traction

Paul Gillin

Furthermore, a significantly larger percentage agreed with the statement that social media marketing is “easy to use,” “doesn’t take up too much time,” and “works with my customers” than did so in the spring. The study found that IT budgets grew 9% in the second half of 2011 compared to the first half.

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Social Marketing Hangover

Paul Gillin

I was recently quoted on Internetnews.com making the following prediction: “Look for marketing’s love affair with social media to give way in 2011 to the sobering reality that a Facebook fan page and Twitter account don’t solve problems of poor products or positioning. Blaming the Tools. Social marketing is hard.

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How Twitter Amplifies a Customer Attack

Paul Gillin

We’ve all heard that a million monkeys banging on a million typewriters will eventually reproduce the entire works of Shakespeare. If the satirist is working within Twitter’s guidelines, you have to take a more conventional crisis management approach. Now, thanks to the Internet, we know this is not true. Best Defense.

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The Appeal of B2B Social Networks

Paul Gillin

Following is an excerpt from Social Marketing to the Business Customer , which is due to be published in January, 2011 by John B. That’s actually how it works in real life, too. Wiley & Sons: Online communities are a bit of a paradox. They are both the oldest form of social media and also the newest.