article thumbnail

How Customer Service can Devastate Your Social Media Plans

Convince & Convert

” His expectations were admittedly low, but by blowing him out of the water with fast, helpful service, Google maintained a customer and gained his undying loyalty. ” Customer service is evolving with the integration of social media. Peter points out that a PR stunt for the sake of a PR stunt is pointless.

article thumbnail

Brand awareness: A marketer’s guide

Liveintent

In the face of the pandemic and economic instability, consumers are shifting their loyalties and switching brands. Brand awareness is considered the first stage in the marketing funnel, followed by consideration, conversion, retention, and loyalty. You go back to your media plan and diversify.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

UNcanny Insights From UnMarketing | Book Reviews | Social Media.

Convince & Convert

His tale of his switch of coffee loyalty from Tim Horton’s to McDonald’s is a documentary-style account of how real people perceive and are impacted by business details we all too often take for granted. It has been blowing up the charts since it’s debut and you [.] Im Jay Baer.

article thumbnail

SaaS Marketing Plan: How to Create Your Own

accelerate agency

Your marketing plan provides a detailed roadmap for what you’re going to do, where you’ll do it, the timeframe for implementing it, and how you’ll measure success. It will include specific initiatives and tactics, covering the plans for your outreach, PR, social media, email, content, and more.

article thumbnail

SaaS Marketing Plan: How to Create Your Own

accelerate agency

Your marketing plan provides a detailed roadmap for what you’re going to do, where you’ll do it, the timeframe for implementing it, and how you’ll measure success. It will include specific initiatives and tactics, covering the plans for your outreach, PR, social media, email, content, and more.

article thumbnail

SaaS Marketing Plan: How to Create Your Own

accelerate agency

Your marketing plan provides a detailed roadmap for what you’re going to do, where you’ll do it, the timeframe for implementing it, and how you’ll measure success. It will include specific initiatives and tactics, covering the plans for your outreach, PR, social media, email, content, and more.

article thumbnail

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

From raising awareness, to connecting with consumers in the way they want to engage and fostering positive action, leveraging CSR in the social media world can strengthen consumer trust and loyalty, encourage followers (and their friends) to take action and participate, and put a halo over the brand that dives in.