How to Move from the Voice of the Customer to the Heart of the Customer
Marketing Insider Group
MARCH 2, 2020
A Forrester and FocusVision study found that the way consumers feel is 1.5 Hear from Customers Directly with Surveys. Surveys allow you to clearly see the perspective of the customer. Crafting the right survey may take some effort, as you need to go beyond just basic answers. Buying Decisions Are Based on the Heart.
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