Remove Effectiveness Remove FAQ Remove Public Relations Remove Word of Mouth
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Content Already Fuels Everything. Now Act Like It.

Contently

After all, word of mouth from a satisfied customer is the best form of promotion. Content can help by enabling self-service learning through FAQs, tutorials, and how-to guides. This is especially true in a world of user-generated content. Customers today expect a high level of support and assistance.

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4 Steps to Drive Sales with a Social FAQ | Blogging and Content.

Convince & Convert

Not in a “here’s our FAQ&# way, but in a vigorous, social media way. I would also make a point to solicit input from customer service and sales teams, as they have more day-to-day interaction with fence-sitters. Answer Man Once you’ve identified your top six questions, answer them.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

This is the strategy of creating a Social FAQ. Thanks for the link back to the social FAQ – I'd lost the link during my busy summer. link] Don Ronlund Helpfulness might be your most effective sales tool. *5 Have them document EVERY question they receive. When you find a pattern, create content to address it.

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The 8 Wrong Questions PR Firms Are Asking About Social Media | PR.

Convince & Convert

Let me hear about it: View Comments | Subscribe To This Blog | Sign Up For Our Newsletter Share This Post: Similar Posts That You Might Enjoy: 4 Steps to Drive Sales with a Social FAQ 18 Social Media Quotes My Wife Is Sick of Hearing Me Say The 3 Amigos: Email, Blogging, Social Sharing Jonny Stark Wow, quite a few comments on here already!

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Is Your Twitter Addiction Paying Off

Convince & Convert

markwilliamschaefer I'll have to think about this one … don't know about cause effect and effort but it's thought-provoking so you've done your job Jay! Tweets are off! Diminished by factor of 20! Mine is 1.78. Tweeting is usually pretty effortless. Read and respond, recommend and help where I can.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

My friend Amber Naslund writes a lot of the need to “ manage up &# in social media—making sure the folks doing the work are communicating effectively to the C-Suite. Each chapter in the book provides, at high level, detail about when, why, and how to implement each technology. How do you see the parallels with technology adoption?

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How to measure 5 popular social media channels

Online Marketing Institute

He suggests that brand awareness is the new measuring stick of a successful marketing campaign and says that only the first set of eyeballs are the ones you pay for—everything after that is word of mouth. Just ask the companies that used it to such effect during this year’s Super Bowl. How many downloads did you get?