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MarTech’s guide to GDPR: The General Data Protection Regulation

Martech

When the European Union adopted its General Data Protection Regulation in 2018, the law was heralded as a privacy game changer that would usher in a new era of consent around online data collection and put the right to protect personal information directly in the hands of individuals.

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Everything Marketers Need to Know About Consumer Protection & Consumer Rights

Martech Advisor

Besides these rights, the organization must perform a data protection impact assessment (DPIA) before processing personal data and inform users whenever a data breach takes place. Right to Opt-Out: Customers can ask businesses to stop selling their personal information to third-parties.

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Post Performance Report: Brands transforming social customer care

Sprout Social

PNC Bank’s customer care on social stands out in the crowded financial services industry. It stands out in a market full of water brands—typically available in plastic containers—as the anti-establishment choice. Of course, they do it in their own morbid way. The play: Social customer care isn’t just for digital-first brands.

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Is Your Email Program Health Great or in Need of Help? [Checklist]

Litmus

But to maximise just how much of a return you get out of your email program, you need a healthy one that’s firing on all cylinders. Fortunately, it’s never too late to reverse course. Friendly note: We’re actively covering the Apple Mail Privacy Protection news. When to do an email marketing check-up. Microsoft SNDS.

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FTC & its Do Not Track List: Themes and Terminology

Adobe Experience Cloud Blog

by Josh Aberant In this privacy blog series , we’ve been reviewing the trends and changes happening in US privacy within online marketing and business. One of the biggest recent announcements was, of course, the FTC’s privacy report “Protecting Consumer Privacy in an Era of Rapid Change”.

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2023 NRF’s Big Show: Key Takeaways

Liveintent

It is paramount that retailers prioritize their tech stack and CRM database to ensure the delivery of cohesive, personalized, and relevant experiences across the entire customer journey — regardless of the channel — so that customers can do exactly what they set out to do: shop. Let’s dive in.

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40 Top Heatmap and Session Replay Tools Reviewed: The Most Comprehensive Comparison Guide

Convert

Let’s check out more… Types of Heatmaps Heatmapping has been adapted to represent different types of data in a way that makes perfect sense. Ever wish you could read minds and understand what users really think about your website or app? This article was months in the making. There’s more in the red part and less in the violet.