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Knowledge Management: How To Retain Agent Expertise If They Leave

Salesforce Marketing Cloud

They’re also your go-to for information when your knowledge management system isn’t organized in an effective way. The good news is that to a great extent, you can – with strategic knowledge management. What you’ll learn: What is knowledge management? Get the free report What is knowledge management?

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7 steps to make sure you’re getting everything from your marketing software

Martech

Getting your MOps software to its full potential Diving deeper into the capabilities of tools you already have can uncover efficiencies and functionalities you aren’t using in full — or even know about. Identify areas where the process could be smoother or more efficient. Work with your account rep on optimizations.

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The case for better social media technology in 2024

Sprout Social

At its core, social media technology is software designed to manage a company’s social media profiles across multiple platforms. But as social media has evolved, management platforms have matured beyond this primary function, delivering much more to brands and the people behind them. What is social media technology?

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The role of artificial intelligence in business in 2024

Sprout Social

Each domain benefits from AI’s ability to streamline processes, improve efficiency, and provide actionable insights, making every interaction and decision more meaningful and effective. These applications demonstrate the practical implementation of AI in performing specific tasks with high accuracy and efficiency. What is AI?

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The Complete Guide to Channel Sales

Salesforce Marketing Cloud

Whether you’re launching a channel to scale more efficiently, tap into new markets, or meet customer needs, this guide can help. Partners can magnify your marketing efforts with their own by hosting local events, driving webinar registrations, or providing onsite training with customers. See how it works What is channel sales?

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Top 10 Lead Enrichment Tools in 2024

SalesIntel

With just a few clicks, you can quickly obtain complete data from our data portal to enhance your prospecting efforts. This tool sources data from public records, social media, and internal sources and can process large datasets efficiently. Allows multi-step enrichment workflows by combining data from different sources.

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HR Software Selection Guide 2022?

TrustRadius Marketing

Put simply, it’s designed to manage your employees and their experiences. Human resources management software (HRMS) can be used for almost all your employee management needs. Some other common names include human resource information systems (HRIS), human resource service delivery software, and human capital management (HCM).