Salesforce Marketing Cloud

APRIL 25, 2024

Set up a help center (also known as a knowledge base ) and a customer portal , where customers can find the information they need. Or create a community, where customers can come together to solve common issues. Here are four approaches: Put customers in the driver’s seat. Consider adding channels.

Work Management 52

Work Management Service Customer Satisfaction Lead Scoring 52

Litmus

FEBRUARY 7, 2023

Welcome to our new monthly blog series where I, your humble Senior Community Evangelist, recap our latest Litmus Talks and note key takeaways (and offer a few thoughts of my own) to occupy your precious brain space. Trying to find people with in-depth knowledge can be a challenge. There’s still a supply and demand issue.

Email Marketing 90

Email Marketing Design Trends Work Management 90

ClickZ

NOVEMBER 22, 2019

FB messenger, WhatsApp, webchat, SMS, RCS, and phone calls. No need for coding knowledge or development skills. Could be complicated, but their team and knowledge base could help you build and set up your chatbot. They also have an easily accessible knowledge base here. Reporting. Does it require coding?

CMS Development 132

CMS Development Tools Case Studies Paid Search Agency 132

seo.co

MAY 26, 2021

Customer support is more than just problem-solving – it’s community building. Maintain a Knowledge Base. Having a knowledge base is important for a number of reasons. But most importantly, it positions your business as helpful and knowledgeable. Implement and Iterate.

Paid Search Agency 98

Paid Search Agency Cross-Selling Marketing Analytics Tools Ad Frequency 98

TrustRadius Marketing

MAY 2, 2022

Today you not only need to be able to offer reliable high-quality calls, but also chat messaging, SMS, and email. Talkdesk has a knowledge base for more information on a number of topics. You will be able to use chat, email, and SMS communications as well as access to the Talkdesk mobile app for call center agents.

Pricing 52

Pricing Price Enterprise Management Work Management 52

Televerde

AUGUST 31, 2021

Community knowledge databases (like social media groups or searchable message boards). Customer knowledge base. SMS texting. Best practices (this can come in the form of general recommendations like a “Tips & Tricks” document or stories like successful customer use cases). FAQ documents and webpages.

Work Management 52

Work Management Marketing Management Marketing & Strategy Paid Search Agency 52

TrustRadius Marketing

SEPTEMBER 20, 2022

10 Email and SMS automation Customer support API integrations Usability Implementation Scaling costs User interface Bright Pattern Contact Center 10/10 Customer support Value for price Contact center features Usability Integrations Training videos Customer.io Product trScore Pros Cons Zendesk Support Suite 8.0/10

Enterprise Management 98

Enterprise Management Work Management Marketing Automation Services Marketing Management 98

Salesforce Marketing Cloud

DECEMBER 5, 2023

No matter how your customers contact you — chat, phone, email, SMS, or social media — your support team will have the customer data and tools they need to efficiently solve problems right away. Customers use these channels to access knowledge base articles, FAQs, and routine information such as delivery date.

Work Management 104

Work Management Marketing Management Customer Satisfaction Knowledge Base 104

Salesforce Marketing Cloud

MAY 18, 2023

A contact center is a customer service hub that provides a variety of communication channels, including phone, email, social media, chat, SMS and messaging, video conferencing , screen sharing, and more. Then self-service , SMS, and phone are critical for your contact center. What is a contact center? Are you a utility company?

Contacts 52

Contacts Marketing AI Budget Programs Work Management 52

Sprout Social

JUNE 26, 2023

Here are some ideas to help you: Create a knowledge base to help customers find answers to questions, guides, or troubleshooting instructions. Live chat with a customer service rep Create an online community where customers can ask questions and get help from a company rep or other members.

Marketing Automation Services 121

Marketing Automation Services Touchpoints Allocation Work Management 121

Convert

MARCH 21, 2023

Customer support: Knowledge base, email support, live chat, FAQs, and phone support are all available. Other conversion-driving features: User digital journey analysis and conversion funnel tracking and analysis Data privacy: GDPR, CCPA, SOC 2 Type 2 compliant. You control the data FullStory captures and stores.

Comparison 52

Comparison Budget Programs Tools Marketing Analytics Tools 52

SnapApp

AUGUST 31, 2017

Marketing to millennials you need to ensure that you are focusing on communities they are active on currently. What’s driving this is access to a smartphone 24/7 and having the knowledge of the internet and social influences available to them in-real time. James Norquay. Prosperity Media | Consulting Director. . . Mandy McEwen.

Sales Management 112

Sales Management Paid Content Buy Top of Funnel 112

TrustRadius Marketing

NOVEMBER 2, 2022

Deputy aims to help businesses become more profitable, connected, and trusted by each team member — their goal is to make that happen for workplaces in every community, worldwide. Founded in 2001 and based in Atlanta, GA, Mailchimp has 1000+ employees and is privately held. Business SMS—Send, receive and track text messages.

Enterprise Management 52

Enterprise Management Digital Asset Management Work Management Marketing Management 52

Martech

FEBRUARY 25, 2022

Platform vendors offer extensive training programs, online communities and strategic consulting services to encourage more comprehensive platform use and create a higher return on marketing automation investments. SMS campaigns reach customers quickly with personalized, targeted messages. ActiveCampaign. Dotdigital.

Marketing Automation Services 120

Marketing Automation Services Enterprise Management Work Management Marketing Management 120

TrustRadius Marketing

NOVEMBER 2, 2022

Deputy aims to help businesses become more profitable, connected, and trusted by each team member — their goal is to make that happen for workplaces in every community, worldwide. Fully automated simulated phishing attacks, thousands of templates with unlimited usage, and community phishing templates. LEARN MORE.

Enterprise Management 98

Enterprise Management Digital Asset Management Work Management Marketing Management 98

TrustRadius Marketing

NOVEMBER 2, 2022

Deputy aims to help businesses become more profitable, connected, and trusted by each team member — their goal is to make that happen for workplaces in every community, worldwide. Fully automated simulated phishing attacks, thousands of templates with unlimited usage, and community phishing templates. LEARN MORE.

Enterprise Management 52

Enterprise Management Digital Asset Management Work Management Marketing Management 52