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Marketing Interactions

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Use B2B Buyer Personas to Gain Consensus on Objectives

Marketing Interactions

ETAs are a proprietary model developed by Gartner that assesses the psychographics that drive how and when organizations make technology decisions. I think all organizations need them to target GTM programs more strategically. What does that mean when you drill down into perspectives across the buying committee?

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Use Questions as Your Framework for B2B Buyer Enablement

Marketing Interactions

For example, if you ask your customer what they needed to learn to decide to buy, their answers can be reverse engineered into the questions that were top of mind during their buying process. But you need to ask them the right questions to get to the questions they needed to ask to advance at each stage of their buying process.

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How Many B2B Buyer Personas Do You Need?

Marketing Interactions

They are convinced that the higher they can get in the organization, the more sales they will be able to influence. If you build personas in a vacuum, you could end up with a database of contacts that sales reps have no interest in talking to and who won’t ever buy from you. Does work need to be done there first?

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Why Customer Centric Doesn’t Mean Buyer Driven in B2B

Marketing Interactions

We’ve all heard about the symbolic “customer in the room” activities that some organizations undertake to claim customer-centric orientation. These experiences must focus on buyer enablement by making it simpler, faster, easier to find and understand, select, and buy. But just because you’re aware of something doesn’t mean you buy it.

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The Importance of Humanness in B2B Content Experiences

Marketing Interactions

“If people felt like if it was human—either with really good AI or with a real person—then they felt like the organization was investing in the relationship.” Because of that perceived investment, people developed more trust in the organization. Help them perceive the humanness of us as an organization.

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Rethink B2B Content for Buyer Enablement

Marketing Interactions

Buyers need to complete specific jobs before consensus can be reached for a buying decision. Gartner defines buyer enablement as, “…the provision of information and/or tools to customers that support the completion of their buying jobs.”. And for buyers who have already done the work they need to do to decide they’re in market.

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The Inside and Outside of B2B Buyer-Driven Experiences

Marketing Interactions

I’ve seen it and continue to see it morph into ever more confusing loops and detours as new channels come online, uncertainty increases with impending economic challenges, supply chain disruptions—you name it, the challenges continue to shift how buyers approach buying. Buying stages are an inside job. Dark social is in full play.

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