A CX reality check: When good intentions meet clunky execution
Martech
MARCH 5, 2024
Was this an elaborate phishing scam? Perhaps they were told “no,” or that a branded experience would take a while to develop, so they decided to proceed with a workable short-term solution, which in many cases seems reasonable. In my case, this instantly threw red flags. However, in my particular case, it only caused confusion.
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