article thumbnail

How B2B Marketers Can Build Meaningful Customer Relationships In 3 Steps

KoMarketing Associates

Part blog, part knowledge base, Canva’s design school serves as a go-to resource for people who may need how-to advice to use Canva’s features or tips for making more beautiful graphics. Fort Collins-based Walker Mowers makes it easy to like their brand. Sure, the info is largely relevant to the Canva platform.

article thumbnail

Invest in Customer Service Agents for Business Growth (and Beat The Great Resignation)

Salesforce Marketing Cloud

It’s a service leader’s job to demonstrate how improvements in training, management, and engagement with your customer service agents will help drive customer loyalty and business profitability. You should identify the barriers that prevent teams from performing at their best, and be specific. Are cases being resolved the first time?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

78 Customer Engagement Statistics

Zoominfo

Engagement is driven by price ( 81% ), quality ( 80% ) and convenience ( 55% ), loyalty is about likability ( 86% ) and trust ( 83% ) ( source ). 64% of marketers cite lack of resources and investment as their top barrier to omni-channel marketing ( source ). Customer Engagement Expectations.

article thumbnail

SaaS Customer Lifetime Value – 8 Strategies for Amplifying Yours

accelerate agency

It shows you have developed brand loyalty and confirms that your SaaS offering is resonating with your customers. Invest in product education channels A knowledge base is a key part of your support infrastructure, so ensure you offer access to self-service articles, video guides, tutorials, and other documentation.

article thumbnail

SaaS Customer Lifetime Value – 8 Strategies for Amplifying Yours

accelerate agency

It shows you have developed brand loyalty and confirms that your SaaS offering is resonating with your customers. Invest in product education channels A knowledge base is a key part of your support infrastructure, so ensure you offer access to self-service articles, video guides, tutorials, and other documentation.

article thumbnail

SaaS Customer Lifetime Value – 8 Strategies for Amplifying Yours

accelerate agency

It shows you have developed brand loyalty and confirms that your SaaS offering is resonating with your customers. A knowledge base is a key part of your support infrastructure, so ensure you offer access to self-service articles, video guides, tutorials, and other documentation. Build customer relationships and loyalty.

article thumbnail

What is product-led growth?

Rev

The primary objective may not be immediate sales, but a well-designed engagement funnel can eventually lead to conversions by building trust and loyalty with your audience over time. In-app education and resources: Offer in-app education materials, knowledge bases and help centers that customers can access at any time.

Product 78