Paul Gillin

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Know Thy Customer

Paul Gillin

Analytics is the business reengineering of the mid-90s. Will new tools make analytics accessible to the common business person in the same way that spreadsheets made forecasting, accessible? Is this a generational issue? I think the next generation of leaders is going to be not only aware of analytics but also masters of it.

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Five Facebook Tips for Small Businesses

Paul Gillin

Depending on the business, goals might range from generating orders to attracting subscribers to building thought leadership. Surveys, A/B tests, website analytics and marketing automation are essential tools for professional marketers, but you don’t have to be a statistician to understand whether or not your campaigns are working.

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Social CRM: Curb Your Enthusiasm

Paul Gillin

CRM is hard to do well because A) everyone who interacts with the customer must be committed to documenting every touch point; and B) the company must have the analytical chops to know what to do with the data it collects. Social CRM introduces potentially enormous new complexity to the process.

CRM 50
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IDC Sees Massive Disruption From Industry’s Platform Shift

Paul Gillin

The global IT industry is in the middle of an epic platform shift and the rules for survival in a market built on mobility, big data analytics, social business and cloud computing will be very different than those that applied to the previous client/server generation.

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15 Tips for Getting the Most From LinkedIn Groups

Paul Gillin

and JotURL make it easy to shorten links and then track the number of clicks they generate. It generates longer links, but they’re compatible with Google Analytics. URL shortening services like Bit.ly LinkedIn processes these short links just like regular URLs. You can also use Google URL Builder. prior to posting them.

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Content Curation on Steroids

Paul Gillin

CIThread can also tie in to Web analytics engines to fold audience behavior into its decision-making. For example, it can analyze content that generates a lot of views or clicks and deliver more source material just like it to the curator. There’s intelligence on the front end, too.

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How to Calculate Social Marketing ROI

Paul Gillin

Return is payoff as measured in revenue generated or costs avoided. Revenue generated by rep. At the same time, the value generated by the community will enable us to cut an additional one-half customer support position each year. It’s easy to cast aside analytical tasks when everyone is focused on generating revenue.

ROI 50