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Customer Experience Matrix

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4 Marketing Tech Trends To Watch in 2014

Customer Experience Matrix

Predictive analytics finally take center stage. More accessible customer data and broader opportunities to deliver personalized messages will support the long-expected mass deployment of automated predictive analytics tools. The privacy dog won’t bark. Yes, that''s a Dr.

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Marketing Vendor Selection: Trends You'll Need to Support

Customer Experience Matrix

It includes more sophisticated features for working within social media platforms, such as delivering forms and personalized ads within Facebook, using social sign-on to capture more data, and building more detailed profiles based on activities, consumption, connections and influence. Automation.

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Martech in the Apolocalypse

Customer Experience Matrix

Big Tech Under Siege But there’s an arguably larger, secondary impact, when privacy changes threaten the flow of third-party data into the surveillance marketing engines of Google and Facebook, which between them capture 50% -- half – of all global advertising revenues, and nearly 70% of global digital ad revenues. These are not new problems.

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Zaius Offers Mid-Market Customer Data Platform Plus Analytics and Campaigns

Customer Experience Matrix

Which is pretty ironic, since they’re an almost perfect example of a Customer Data Platform – that is, a system that assembles customer data from multiple systems and makes it available for marketing and analytics. Analytics include dashboards, attribution reports, and funnel analyses that track customers through a purchase process.

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Stride Offers a Next-Generation Customer Data Platform

Customer Experience Matrix

Stride is clearly a next-generation CDP, on the market for under two years and including the analytic and orchestration tools common to new CDP systems. They soon discovered that existing Salesforce tools couldn’t collect and present all the customer data they wanted – Web site browsing history in particular.

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Will Machines Replace Marketers? Artificial Intelligence Isn't Ready Yet But Watch Your Back

Customer Experience Matrix

To test this, I listed the tasks that go into building a marketing program and matched these against my list of AI-based products. Yet the closest I can find to strategic planning is optimization of media plans by media mix model vendors like MMA , Analytic Partners , Nielsen and IRI. could do the job from start to finish.