Salesforce’s Roadmap Reveals Evolving Support of Converged Growth Models
ANNUITAS
MAY 2, 2023
What I discovered, not to my surprise, is that Salesforce has been very busy building what looks like a top-down Converged Growth tech stack to support the orchestration of engagement across the entire customer journey. The additions align well with a full journey engagement mindset. Marketing Cloud now offers native WhatsApp integration.
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