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The state of omnichannel commerce in 2022: Where we are and where we’re going

Sana Commerce

That’s a 10% jump from 2012. According to one survey Forrester Consulting survey, the top barrier was back-office integration across channels — 44% of respondents cited this as a barrier. Read more: How to develop the best B2B omnichannel strategy for your market. Investing in data and analytics infrastructure.

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Marketing Technology Landscape Supergraphic (2018): Martech 5000 (actually 6,829)

chiefmartech

it’s become a yearly tradition for me to release the marketing technology landscape at the MarTech conference in the spring. So here at our event in San Jose today, I’m pleased to unveil the 2018 edition of one of the most loved-and-hated slides in marketing: Marketing Technology Landscape Supergraphic (2018) — 4.6MB Slide.

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[UPDATE] 7 Customer Loyalty Programs That Actually Add Value

Hubspot

And if you’re like 65% of marketers, your company has implemented a loyalty program. It’s time for marketers to look beyond convoluted rewards systems and offer actual value to customers using their loyalty program. Loyalty programs are meant to break down barriers between customers and your business. Source: Virgin Atlantic.

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4 Common Mistakes in the Customer-Centricity Quest | What’s Your Edge?

Vision Edge Marketing

Ensure that this strategy is not hidden away in an obscure file but is shared across your organization, inspiring everyone from employees to partners, to align their efforts with the quest for customer-centricity. Since 2012, NewVantage Partners has conducted a survey of data and information executives.

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Understanding the New Roles in Marketing

Hubspot

Could David Bowie's 70s hit be a marketer's theme song, or what? On a related -- but arguably more serious -- note, according to the 2012 CMO Survey by the American Marketing Association and Duke University, Marketing appears to be one of the early rebounders in the initial economic recovery.

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Marketing Technology Landscape Supergraphic (2020): Martech 5000 — really 8,000, but who’s counting?

chiefmartech

Welcome to the 2020 edition of the marketing technology landscape. That’s almost the equivalent of the entire 2015 marketing technology landscape. They did not shrink the net number of solutions available to marketers. These all have been major themes in marketing and martech over this past year.

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How To Improve Customer Focus: 6 Tips and Strategies

Salesforce Marketing Cloud

Rival DVD rental business Blockbuster failed to adapt to meet the changing market. In an era of changing customer expectations and increased market competition, it’s more important than ever for businesses to have razor-sharp customer focus. Break down internal barriers 4. The rest is history. Listen to your customers 2.