Customer Experience Matrix
OCTOBER 29, 2017
Founded in India in 2008, its original clients were South Asian and African companies whose primary product was text messaging. Pricing is based on number of customers, revenue-gain sharing, or both. Starting price is around $300,000 per year and can reach several million dollars. Flytxt is a good example.
Customer Experience Matrix
APRIL 13, 2017
Monetate is one of the oldest and largest Web testing and personalization vendors, founded in 2008 and now serving more than 350 brands. This is a “big data” approach that lets the system add new types of information without creating a new table or field. First, it builds a database of customer information.
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Customer Experience Matrix
OCTOBER 24, 2014
Back in, say, 2008, a product like this would be big news. It then enhances the data with business and demographic information from public Web pages, social profiles, and third party sources including Zoominfo , InsideView , and Orb Intelligence. Today, I simply add them to my list and try to understand what makes them different.
Customer Experience Matrix
NOVEMBER 21, 2014
Sailthru builds a history of information about individual customers. You might think that would be done by all personalization systems but it''s possible to do something that can reasonably be called “personalization” using only anonymous information such as traffic source, search terms, location, or Web pages viewed during a visit.
Customer Experience Matrix
JULY 10, 2013
sales enablement: systems to share marketing information with sales ( Genius , SalesFusion , LeadFormix , RightOn Interactive , Optify) distributed marketing: systems shared between central marketing organizations and local branches, dealers, distributors, sales agents, etc. A dashboard lets users pick widgets to display selected information.
Customer Experience Matrix
AUGUST 29, 2011
Client counts are reported only for 2008 through mid 2011. Eloqua doesn’t offer an explanation, but my guess is heavy competition forced them to reduce prices during this period. Operating expenses grew sharply through 2008, nearly outpacing revenue. In the absence of real information, I’ll just blindly speculate.
Customer Experience Matrix
FEBRUARY 4, 2009
Here are some alternatives that will come in at or below Marketo’s published starting price of $2,400 per month (or $1,500 for their “Lite” version). (To See my 2007 blog entry for some information or buy the Raab Guide to Demand Generation Systems for a detailed review. Pricing starts at $599 per month. Just kidding.or
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