Remove portal

Paul Gillin

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Earth Knowledge is a Great Example of Content Curation

Paul Gillin

Founders Julia and Frank D’Agnese enlisted dozens of content partners like Alternative Energy News, BBC Earth Explorers, The Christian Science Monitor, European Environment Agency, the US Forest Service and the US Geological Survey to contribute content, which is summarized on “knowledge portals&# and linked back to the original source.

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How to Calculate Social Marketing ROI

Paul Gillin

Let’s say we implement a customer self-service portal as a way to reduce support costs. The portal looks like a good investment, yielding a positive first-year ROI and blowout value in the third year. Administrative costs. $ 7,000. $ 59,500. Savings. $ 140,000. $ 315,000.

ROI 50
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Live Blog: Lotusphere 2012 Opening Session

Paul Gillin

The user interface is a Facebook/Google+-like internal social network. Looks just like Google Hangouts. This includes Portal & Community Pages, Web Content Manager and Web Experience Factory. The news feed is the core experience with e-mail and calendar available through pop-up windows.