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The comprehensive marketer’s guide to brand research

Tomorrow People

In crowded markets, gaining a competitive advantage is key as it’s the only way you can sustainably attract new customers and maintain brand loyalty. By analysing and acting on the insights gained from this process, you can create—and manage—strong, memorable, and likable brands. What is the ultimate goal of brand research?

Research 156
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The comprehensive marketer’s guide to brand research

Tomorrow People

In crowded markets, gaining a competitive advantage is key as it’s the only way you can sustainably attract new customers and maintain brand loyalty. By analysing and acting on the insights gained from this process, you can create—and manage—strong, memorable, and likable brands. Online surveys. brand extensions).

Research 156
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Inside SAP’s Customer Loyalty program

Integrated B2B

In her role as Customer Experience Director for enterprise software giant SAP’s Customer Office EMEA, Mette is responsible for a customer loyalty program that leaves most other programs far behind in terms of maturity and sophistication. There is a shift from moments to journeys and loyalty matters more than ever.

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20 Ingenious Ideas to Transform Customer Experience (CX) in 2020

Martech Advisor

In the same way, people remember events that appeal to them emotionally. Definition, Design, Management, Trends, and Examples. The outbound approach: Surveys, polls, net promoter survey (NPS), etc. Involve focus groups to double down on the reverse engineering process. Value User Feedback.

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How to master the 3 pillars of brand reputation management

Sprout Social

Those big and small actions make up your brand reputation management strategy—an absolute must-have in a digital-driven world. Whether it’s a botched NFT launch or a spokesperson who’s in the spotlight for all the wrong reasons, there’s an increasing array of events that can impact your brand reputation at a moment’s notice.

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How to Launch Software Products: Part I

Metadata

But somehow, through my experience imparting subtraction strategies to a mostly disinterested group of 2nd graders, I’ve found myself uniquely fitted to use those exact skills to position, launch, and campaign software products. When’s the last time you checked out your product profile on software reviews sites like G2.com?

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What is personalized marketing and how is it used today?

Martech

Even with more technology solutions available than ever before, 74% of marketing leaders say they struggle to scale their personalization efforts, according to a Gartner survey. Content management platform Nuxeo wanted to improve user experience for the brands that use its platform, so they decided to implement machine learning solutions.